Outstanding scooter and powered wheelchair dealerships rewarded for customer service achievements

The awards are based on direct feedback from Motability Scheme customers and reward commitment to going above and beyond to deliver high standards of care.

The winners and highly commended recipients across the three categories (split by dealership fleet size) are:

  • Large category (fleet size over 200)
  • Winner – Charterwood Mobility – Chartercare
  • Commended – Parkgate Mobility, Mobility Direct N. Ireland, Millercare and Easy Mobility Services
  • Medium category (fleet size between 101-200)
  • Winner – True Mobility
  • Commended – Cumbria Mobility, Altonaids Mobility, RKS and Scootermart Mobility Centre      
  • Small category (fleet size between 35-100)
  • Winner – O’Brien Mobility                             
  • Commended – Mobility Scotland, Premier Mobility, NBR Scooter Brokers                            and Haven Mobility  

Every scooter and powered wheelchair dealership with 35 or more Motability Scheme customers is entered into the awards and rated out of 10. The average score for all eligible dealerships in the 2020 Motability Scheme awards is 9.42 out of 10. The winning and commended dealerships in the large and medium categories all scored 9.75 or over.

This year’s winners and commended dealerships are a mix of dealerships being recognised for the first time and some repeat winners; Altonaids Mobility and Mobility Direct NI have both been commended previously, while this is Charterwood Mobility’s second year in a row winning the large category and True Mobility’s second year winning the medium category.

Ian Goswell, Commercial Services Director, Motability Operations Ltd, commented:

“One of the main aims of the Motability Powered Wheelchair and Scooter Scheme is to deliver exceptional service to our customers, and these dealerships demonstrate excellent customer service day in, day out – not an easy feat given the difficulties of 2020. We take great pride in working with these award-winning dealers, they’re the face of the Motability Scheme to so many customers, and it’s fantastic to see their continued dedication.” 

With 16,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included. 

Anyone who receives the Enhanced Rate of the Mobility Component of Personal Independence Payment, the Higher Rate Mobility Component of the Disability Living Allowance, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange part of their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme.

For more information please visit www.motability.co.uk.