Scooter and powered wheelchair dealerships across the UK have been recognised for their outstanding levels of customer service in the Motability Scheme’s annual awards.

The awards are based on direct feedback from customers and reward commitment to going above and beyond to deliver high standards of care. The winners and highly commended recipients across the three categories (split by dealership fleet size) are:

  • Large category (fleet size over 200)
    Winner – Ability Matters with showrooms across the country
    Commended – Millercare and Easy Mobility Services
  • Medium category (fleet size between 100-200)
    Winner – True Mobility in Didcot, Oxfordshire
    Commended – Scootermart Mobility Centre and RKS
  • Small category (fleet size between 35-100)
    Winner – John Preston & Co. in Lisburn, Northern Ireland
    Commended – Steddy and The North East Mobility Warehouse

Every scooter and powered wheelchair dealership with a fleet size of 35 customers or over is entered into the awards and rated out of 10. The average score for all eligible dealerships in the 2018 Motability Scheme awards is 9.5 out of 10. The winning and commended dealerships in the large and medium categories all scored 9.8 or over and the winning dealership of the small category received a clean sweep of 10 out of 10.

This year’s winners and commended dealerships are a mix of dealerships being recognised for the first time and some repeat winners, including Ability Matters who have won the Large category award for the second year running; Millercare; Scootermart Mobility Centre and RKS have all previously been awarded too.

Ian Goswell, Commercial Services Director, Motability Operations Ltd, commented:

“The Motability Scheme sets exceptionally high standards of customer service for everyone involved in delivering its services and these dealerships really demonstrate this principle day in, day out. Whether this is helping a new customer to join the Scheme and choose the right product, or delivering on our worry-free mobility promise throughout the life of the three-year lease, we are immensely proud to work with these award-winning dealerships.”

With 15,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included.

Anyone who receives the Enhanced Rate of the Mobility Component of Personal Independence Payment, the Higher Rate Mobility Component of the Disability Living Allowance, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange part of their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme.

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About the Motability Scheme:

The Motability Scheme is the UK’s leading car scheme for disabled people. It provides affordable, convenient, worry-free motoring to over 600,000 disabled customers and their families. Scooters and powered wheelchairs can also be leased through the Motability Scheme.

The Scheme is available to anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment. Customers transfer their mobility allowance to Motability Operations Ltd to lease a car, scooter or powered wheelchair.

When leasing a Motability Scheme car, insurance for two named drivers, servicing and maintenance, full RAC breakdown assistance, tyre and windscreen replacement and 60,000 mileage allowance over three years are all included in the cost of the lease. A range of popular car adaptations are also available at no additional cost.

When leasing a scooter or powered wheelchair, insurance, breakdown assistance, servicing, maintenance and repairs and tyre and battery replacement are all included in the cost of the lease. Pricing is standard nationwide.

A wide range of ‘green’ vehicles with emissions of 100g of CO2 per km or less are available through the Scheme.

Motability is a Registered Charity in England and Wales (number 299745) and is authorised and regulated by the Financial Conduct Authority (reference number 736309). Motability also provides grants to customers, who would otherwise be unable to afford the mobility solution they need.

Motability Operations Ltd is an independent company that operates the Motability Scheme under contract to Motability (the charity). Any profits are non-distributable and are reinvested for the benefit of customers. Motability Operations Ltd is authorised and regulated by the Financial Conduct Authority under reference number 735390