Barclaycard presents British Summer Time Hyde Park are passionate about their event providing the best experience possible for all fans and continue to update their accessibility across the site.
Whether music lovers want the ‘24K Magic’ of multi-platinum superstar Bruno Mars or to see the final European concert of Paul Simon, we want everyone to enjoy the world-famous superstars in Hyde Park.
Roger Waters, Eric Clapton, Michael Buble and The Cure complete the headliners for Barclaycard presents British Summer Time Hyde Park 2018, marking another huge year for the festival and tens of thousands of fans.
In 2013, BST Hyde Park was proud to be awarded the Silver Level of the Charter of Best Practice by Attitude is Everything, a charity that improves deaf and disabled people’s access to live music. This is the first time a UK event has received the award in its first year. Since then Barclaycard presents British Summer Time Hyde Park has worked to improve accessibility year upon year.
The latest updates for 2018 come in the form of a more efficient booking system, continuous improvements to the operation of viewing platforms, improvements to BSL (British Sign Language) provision, and newly announced, Ticketing Without Barriers coalition launched by Attitude is Everything to make sure we continue to lead the way.
Revised Booking System
As of 2018, ticket holders have the opportunity to provide their evidence of disability in advance. The advantages of this are that people will not need to bring their private documents with them on the day and it will also enable the festival to build a database of accepted evidence so that they don’t need to resubmit in future years. The closing date for submitting evidence is Friday 8th June 2018. You can download the Supporting Document Form here.
In Attitude is Everything’s State of Access Report 2018 – Barclaycard presents British Summer Time Hyde Park was one of the listed venues/events that were praised by customers in their Access Booking Servey.
Viewing Platform Improvements
Following customer feedback, the Barclaycard Stage Viewing Platform is now in an improved location and has an improved access route as well as better access to nearby accessible toilets. Roving vendors for drinks service on Main Stage viewing platform will continue after last year’s trialed success.
British Sign Language (BSL)
This year Barclaycard presents British Summer Time Hyde Park has improved its BSL provision. Taking last year’s feedback on board, they will be improving the visibility and quality of the screen-in-screen display, as well as making the interpreters more visible at the side of stage.
Promoted for 2018 is a Typetext service for those with hearing impairments who wish to contact a member of our customer service team by phone. This can accessed be via our dedicated Typetext number 18001 0203 481 55 06. A text relay assistant will relay the phone conversation between you and the person you’re calling or who is calling you.
Ticketing Without Barriers
AEG Presents are proud to be a founding member of the new Ticketing Without Barriers coalition launched by Attitude is Everything. We pledge to work together on industry-leading solutions to ensure an equal ticketing experience for Deaf and Disabled Audiences. For more information please click HERE.
Festival Director, Jim King says, “We are proud to be the first UK event to receive the Silver Level of the Charter in their first year, and we further this progress by announcing that we are a founding member of the new Ticketing Without Barriers with Attitude is Everything. We hope to continue to make events inclusive to everyone.”
British Summer Time Hyde Park caters for all access requirements. Guests are able to enjoy three accessible viewing areas over two stages and exclusive wandering vendors, all of which can also be enjoyed with a friend or family member with the use of an interchangeable, free Personal Assistant Pass. Expanding upon the ‘Quiet Space’ facility, one of the main objectives for 2018 is to make sure that the festival is inclusive for those with invisible disabilities. British Summer Time Hyde Park are maintaining their award-winning accessibility services with their Accessibility route video, Hearing induction Loops, Accessible toilets with hoist and British Sign Language Performance Interpreter for all Great Oak Stage performances when requested.
Full List of Accessible Innovations at BST Hyde Park 2018
British Sign Language (BSL) Performance Interpreter
BSL Performance Interpreters are available on request for all the acts on the Great Oak Stage (Main Stage). If you wish to request this for any concert day please email email@example.com no later than Friday July 1st 2018. The BSL performance can be seen across all screens due to screen-in-screen availability.
Hearing (Induction) Loops
These are located at one of the Box Office Windows, Accessible Customer Services hub and limited bar locations and will be identified with a sticker.
Invisible disability, or hidden disability, is defined as disabilities that are not immediately apparent to others. Those with hidden disabilities will also have access to areas such as pre-bookable viewing areas, quiet areas, a free personal assistant and many more. If you would like support or advice regarding your or a member of your party’s hidden disability, please visit the Access Manager based at the dedicated Access Hub or contact Barclaycard presents British Summer Times Hyde Park in advance via firstname.lastname@example.org
There is a quiet space in the Welfare Tent, which can be used by people when they need to get away from the crowd for a while.
Personal Assistant Pass
One personal assistant pass is provided free of charge for every disabled customer at time of booking. You can collect this pass at the Accessible Customer Service Hub inside the event and is interchangeable during the day, meaning if customers come in a group it can be swapped with other members of the party.
Accessible Route Video
For those in need of assistance getting to a from the park itself Barclaycard presents British Summer Time Hyde Park have put together a video showing the best route to get to the venue from the tube. You can view the video here: https://youtu.be/0Y7lr_RsvQ0
Blue Badge Parking
Blue badge parking is provided free of charge at time of booking and limited to one per paying customer (subject to availability). Blue Badge Parking is only valid upon presentation of a Blue Badge and matching Photo ID. Please check the Westminster Council website for more details.
Buggy Service to the Accessible Entrance
An accessible buggy service is provided from the North Carriage Drive Car Park to the Accessible Entrance. The service begins 1 hour before doors and will continue at the end of the show until all customers have left.
Viewing Platform (Main Stage)
The raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level viewing area is not suitable, and their PAs if required. A viewing platform ticket gives you entry through the main or accessible gate, the right to use the accessible toilets and a reserved place on the viewing platform.
Ground Level Viewing Area
This is a hard standing, ground level area for customers with disabilities who wish to stand for the event but need a less crowded area and/or the option of sitting for short periods of time. A Ground Level Viewing Area ticket gives you entry through the main or accessible gate, the right to use the accessible toilets and a reserved place on the viewing platform. Fold up chairs will also be provided with priority for the customers with disabilities.
Viewing Platform at The Barclaycard Stage
The raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level viewing area is not suitable, and their PAs if required. It is unreserved and subject to availability, valid only with proof of disability.
Drinks vendors also have a dedicated bar on both the Viewing Platform and Ground Level Viewing Area for all shows serving soft and alcoholic drinks to ensure all customers have access to the bar.
There are accessible toilets at each of the toilet blocks and at the Viewing Platform/Ground Level Viewing Area. These facilities are wide, cabin style toilets with hand washing facilities, glass mirrors and the porcelain toilets have a proper flush. You will require a key to gain access to these toilets and keys will be held by supervisors at each accessible toilet, the Accessible Customer Service and the Welfare Tent. There will also be a Changing Places Facility and hoist situated at the sanitation block nearest the Viewing Platform/Ground Level Viewing Area.
A lowered counter for wheelchair users will be available at the box offices and each box office has an induction loop for those who use them.
Lowered counters are provided at bars, merchandise stands and food outlets where possible. Provisions will be made where lowered counters are not available.
Medication can be safely stored and refrigerated at the events First Ait Point. All medication must be self-administered.
Charging Points for Power Chairs
These are available at the Main Stage Viewing Platform
Dog Spending Area for Assistance Dogs
If you require dog-spending area on site please email your request to email@example.com
About Attitude is Everything
Barclaycard presents British Summer Time Hyde Park are a proud supporter of Attitude is Everything. Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry.
After starting in 2000, Attitude is Everything is now a fully independent charity and part of Arts Council England’s National Portfolio of Organisations. They encourage events producers to go beyond the legal obligations set out in the Equality Act and implement best practice, providing a fair and equal service to their Deaf and disabled customers.
Attitude is Everything support the music industry to understand Deaf and disabled people’s access requirements at music venues and festivals by building equality into the strategic process using a Charter of Best Practice.
About Barclaycard presents British Summer Time Hyde Park
Set in London’s beautiful Royal Park, the event kicked off in 2013 with The Rolling Stones reliving their legendary 1969 gig, plus Bon Jovi, Lionel Richie, Jennifer Lopez and many more packing out the park for memorable summer nights.
In 2017, the festival experienced more classic moments, kicking off with a triumphant homecoming for Phil Collins, Green Day provoking mass hysteria, Justin Bieber making Beliebers out of tens of thousands, Kings of Leon setting the park on fire, The Killers stepping up to legendary festival status and Tom Petty & The Heartbreakers showing their true class to celebrate their 40thanniversary.
The event kicked off in 2013 with The Rolling Stones reliving their legendary 1969 gig and has not let up since, featuring now famous shows from Carole King, Stevie Wonder, The Libertines, Blur, Florence + The Machine, Kendrick Lamar, Black Sabbath, Taylor Swift, The Who and so many more.
Every year, each headliner is joined by a full supporting line-up across multiple stages, from major superstars to handpicked developing acts performing for fans from across the UK and the world.
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of The Anschutz Company, owns or controls a collection of companies including facilities such as STAPLES Center, StubHub Center, Sprint Center, Nokia Theatre L.A. LIVE, Best Buy Theater Times Square and London’s The O2; sports franchises including the Stanley Cup Champion Los Angeles Kings (NHL), two Major League Soccer franchises, two hockey franchises operated in Europe, management of privately held shares of the Los Angeles Lakers and the Amgen Tour of California cycling road race; AEG Presents, the organization’s live-entertainment division, is a collection of companies dedicated to all aspects of live contemporary music performance, touring and a variety of programming and multi-media production while AEG Facilities operates or consults with an international network of more than 100 elite venues and AEG Global Partnerships, responsible for worldwide sales and servicing of sponsorships naming rights and other strategic partnerships.
For more information, visit AEG today at www.aegworldwide.com
AEG’s European headquarters are located in London.
Follow us on Twitter @AEG_Presents