For Helen Dolphin MBE, disability rights campaigner, accessibility consultant and seasoned traveller, European city breaks are a chance to explore rich history, discover new cultures, and prove that mobility challenges shouldn’t hold anyone back from seeing the world.
“I really enjoy city breaks in Europe,” says Helen. “Recently, I’ve visited Prague, Budapest, and Bamberg. While there can be challenges as a wheelchair user, I love discovering the rich history, admiring the stunning architecture, and enjoying the local food and drink. Each city has its own unique charm, and I find the experience incredibly rewarding.” Helen’s travel style is refreshingly flexible. “It varies, I don’t stick to a strict schedule, but I aim to go abroad at least once a year. I’m not a big planner, so my trips often come together quite spontaneously.”
As a wheelchair user, Helen’s found simple but effective ways to prepare for international travel. “Since I use my power chair daily, I don’t make any major adjustments. I always pack the charger and bring a bungee cord to secure it during flights, just in case it tries to unfold during transit.” Informing the right people ahead of time also helps things run more smoothly. “I always notify the airport in advance so they can arrange an ambilift for boarding. I also book accessible hotel rooms, but I don’t usually call ahead, I can get out of my chair, so I can manage even if the space is a bit tight.”
One piece of equipment that’s made a big difference to her travel experience is the eFOLDi Navigator. “It’s been great! Airport staff really appreciate how light it is, and I love how easily the battery and control unit detach. I can disassemble and reassemble it in under 30 seconds. Plus, it’s compact and zippy, perfect for getting around duty-free shops!”
Helen also recommends being proactive when dealing with airlines and powered mobility aids. “Definitely get the wheelchair’s specs, dimensions, battery voltage, and weight from the manufacturer’s website. It’s much easier than measuring yourself. Also, let the airport know you’re coming, pre-arranging assistance means less hassle and usually a quicker exit from the plane.”
So, what makes the Navigator particularly useful when travelling? “Its travel-friendly design makes a big difference, it’s lightweight, easy to fold, and compact enough for taxis or planes. The battery life is impressive too, which is a huge bonus when exploring all day.”
Despite her relaxed approach to planning, Helen does rely on a few key tools. “I use Booking.com, it flags accessible accommodations, and the Passenger Assist app, which is great for arranging rail assistance in the UK.” But mostly, she takes a leap of faith. “I’m not a great planner, I usually just turn up and hope for the best. While that sometimes leads to disappointment, I’ve found most people to be friendly and willing to help.”
Accessibility can vary by country. “Occasionally, people are surprised to see a wheelchair user, and I’ve noticed that in some countries, people are more direct with their questions about my mobility, something that doesn’t really happen in the UK. I try to take it in my stride and go with the flow.”
Helen’s advice to others travelling with a mobility aid for the first time? “Book the assistance you need, whether it’s at the airport or train station. Doing so makes the process smoother for everyone, and staff will be ready and expecting you.” She also recommends packing a small repair kit for your wheelchair or prosthetics just in case.
For those wondering whether to book that first trip abroad with a power chair like the Navigator, Helen’s message is simple and encouraging: “Go for it! There’s really nothing to worry about, you’ll have an amazing time.”
And one last practical reminder: “If your wheelchair gets damaged during a flight, the airline is responsible and must cover the cost of repairs up to a certain limit. It’s good to know your rights just in case.”
With a sense of spontaneity, a few smart tips, and the right power chair, Helen Dolphin MBE proves that accessible travel isn’t just possible, it’s deeply rewarding.
