For most people, going to a petrol station and filling up their car is a simple, everyday task. However, for the 15% of the world’s population who have some form of disability, it can be challenging to say the least. 

In 2017, Shell partnered with fuelService, the service that enables divers with disabilities to ask almost all Shell branded service stations for assistance before they go, so they have the confidence of knowing someone will be available to assist them after they arrive. Payment is easy too, with Pay at Pump mobile payment available via the Shell app that allows quick and easy payment without having to leave the car.

How does it work?
Once you download the fuelService app (either via the Apple App Store or Google Play Store), you can use your location to search for nearby service stations, or, alternatively, use Shell Station Locator to see which sites offer this service. Over 900 of our more than 1,000 sites in the UK are now signed up.

You then select the ‘ask for assistance’ button on the app which will automatically contact the station for you. If the request is accepted, you can then alert the station, via the app, to say you have arrived and notify them of which pump you are parked at. The station will then acknowledge your arrival and let you know how long it will be before you receive assistance. 

If you don’t have a smartphone, not to worry, as you can still use fuelService by dialling or sending a SMS TXT message. Look out for the posters on the pump at Shell service stations which will give you the number to call.

After filling up, drivers can pay via card or cash, or alternatively use the Shell mobile payment option, Pay at Pump, via the Shell app. The Shell app works in line with fuelService and allows customers to pay quickly and easily directly from within their car. All you have to do is download the Shell app and sign up to Shell Go+ and then from the fuelService app click ‘Pay at Pump’.

At Shell we recognise the importance of both accessibility and mobility. The fuelService and Shell partnership is currently live in the UK, USA, Canada, Germany, Netherlands, Belgium, France and Luxembourg. We hope to continue to scale up the partnership of the fuelService app further. We are hoping that this new extended partnership will be a good example in our fuel retailing industry, and we would encourage other fuel retailers, that haven’t already, to take the same action for motorists who require this assistance.

For more information on fuelService and how it works, please search ‘disabled drivers’ via: