We’re Northern Powergrid and we power everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire.  

We understand that all our customers are individuals with unique needs, and a power cut may be more challenging if you, or someone you care for, needs power for medical reasons, is elderly, sick or disabled or has trouble communicating. Or, you may have children aged five or under to look after at home. Whatever the reason, we have developed tailored services and guidance to ensure you get the advice and support you need if you ever have a power cut in the future. 

It’s free to join our Priority Services Membership and you’ll receive a direct number to contact our dedicated team whenever you need us. You can choose how you would prefer us to contact you. (i.e., telephone, email or text) and we can talk with you about your individual needs, such as our ‘knock and wait’ service if you need a little more time to get to the door.

Extra support for you
We’ll proactively contact you to let you know when your power is likely to be back on and any extra help we may be able to provide. We do this regardless of the time of day or night by text message, if we have a mobile phone number for you, or by calling you, if we only have a landline number. 

As a Priority Services Member you may also be able to access additional services and benefits, such as a home visit from our partner, the British Red Cross, one-to-one support and assistance; hot meals and/or drinks provision; phone charging facilities and alternative accommodation, if staying at home is unsafe. 

Take action today
Join our free Priority Services Membership at: www.northernpowergrid.com/care, email us at: priorityservices@northernpowergrid.com or call our dedicated team on: 0800 169 2996.  If you do not live in our operating area visit: www.thepsr.co.uk to find more about free Priority Services available in your community.

Need advice and information to be prepared this winter?
From keeping a torch handy, having warm clothing and blankets available, to making sure your mobile phone is charged and having a water bottle or flask filled, there’s lots of tips on what to do before, during and after a power cut at: www.northernpowergrid.com/be-prepared

Need to report a power cut?
If you live in our operating area, report it online at: www.northernpowergrid.com, contact us on Facebook or X or call: 105, the three-digit number to report a power cut or electricity emergency. To find out who your local electricity network operator is, visit: www.powercut105.com