fuelService and Shell Go+ are the indispensable apps that work together to help disabled drivers fill up and pay comfortably and conveniently.

Plenty of disabled motorists will tell you how much they love driving and the freedom and independence it gives them. Even so, a good portion of them will also explain that ‘filling up’ can be a challenging, often frustrating and slow process. That’s why in 2017, Shell partnered with fuelService, the app that allows drivers with physical disabilities to secure assistance from site staff to refuel their vehicles prior to their visit to service stations. 

How does it work?
Once you download the fuelService app (either via the Apple App Store or Google Play Store), you can use your location to search for nearby service stations, or alternatively, use the Shell Station Locator feature to find sites offering the service. 

You then select the ‘ask for assistance’ button on the app which will automatically contact the station for you. If the request is accepted, you can then alert the station, via the app, to say you have arrived and notify them of which pump you are parked at. The station will then acknowledge your arrival and let you know how long it will be before you receive assistance. 

If you don’t have a smartphone, not to worry, you can still use fuelService by dialling or sending a text message.

After filling up, drivers can pay via card or cash, or alternatively use the Shell mobile payment option, Pay at Pump, via the Shell app. The Shell app works in line with fuelService and allows customers to pay quickly and easily, directly from within their car. All you have to do is download the Shell app and sign up to Shell Go+ and then from the fuelService app, click ‘Pay at Pump’.

Jennie Berry, a 27-year-old who became a wheelchair user posted a story on social media talking about how hard it was to fill up her car and asking why other brands she visited had no policy regarding serving disabled customers. 

Shell, through their partnership with fuelService got in touch with Jennie and encouraged her to use the app and visit a Shell station near her. Jennie was really impressed with her experience and found herself needing to record a very different story. 

Shell clearly recognise the importance of both accessibility and mobility. The fuelService and Shell partnership is currently live in the UK, Netherlands and Canada and Shell tells us that they hope to continue to scale up their partnership with the fuelService app throughout 2020 and 2021 and that their vision is that this new extended partnership will encourage other fuel retailers who haven’t already, to take the same action for motorists who require assistance.

Search ‘fuelService’ at www.shell.co.uk

Shell Go+

A handy video can be found by searching ‘fuelService’ via: www.youtube.com