I am on the Shaw Trust #Power100 2018, as one of Britain’s most influential disabled people.
I offer 25+ years experience in software and telecoms as a female service delivery leader following programming and support roles. My teams have supported the electronic payments systems of many of the world’s largest banks. I staff managed global teams across all regions and cultures through 24/7/365 customer support and delivery challenges and led my teams through the full staff life cycle and multiple company acquisitions. I travelled extensively for my career and I am fascinated by people and human potential. Fully trained/insured and now a full-time coach, I adore helping others navigate their lives when they have identified a need for change. I am also a wheelchair user and use this opportunity to normalise disability in business, promoting awareness & inclusion.
I will work as your coach to listen well, ask the powerful questions with compassion, be an accountability partner, facilitate learning to empower. I take my work very seriously and I’m also a big believer in playfulness and humour.
At some point in most people’s lives, something happens that you were not expecting or maybe you’re just not where you expected to be. Coaching is for anyone going through any of life’s challenges and wants to make some brave decisions and do something about it.
Coaching is creating the conditions for individual learning, not to teach, but to facilitate learning. I work with people who have experienced success (as defined by themselves) and find themselves off track. I will help you navigate back to your future – geek pun.
Executive coaching will allow yourself or your team members work on specific areas to improve your overall performance at work and often your home life, as a byproduct. Coaching is now regarded as essential for business professionals to ensure they are consistently growing their skills and becoming a more authentic leader.
Coaching is not mentoring, consulting or training. It is creating the environment for learning, self-awareness and self-improvement.
Just as sports coaching enables athletes to hone themselves into the fastest, strongest, most tactical competitors in their disciplines, coaching helps people from all professional and personal backgrounds improve their strengths and build upon their underdeveloped areas to make the most of their lives.
Areas covered in coaching:
- Finding your happiness
- Maximising your potential
- Gaining clarity
- Confidence & self-belief
- Wellbeing & self-care
- Motivation & goal setting
- Productivity & performance
- Work-life balance
- Personal growth
- Organisation skills
- Staff management & leadership
Disability Equality Training
I am a trainer and consultant on Disability Awareness and provide Disability Equality Training to businesses and organisations.
The purpose of the training is to remove any ignorance and awkwardness when discussing disability and providing the skills to engage confidently with people with disabilities, who may be employees, team members, customers or members of the public.
I provide consultancy for the Flying Disabled campaign (recently featured on the BBC) to enable passengers who are wheelchair users to fly with dignity and safety.
Training on this topic does not have to be dull or dry and I ensure it will be informative and engaging. This training is best delivered by a trainer who themselves lives successfully with disability and can provide authentic and relevant real-world examples to the delegates, and engage in an open and explorative dialogue to maximise the benefit of the training. With a customer service delivery background (of 25+ years) with blue chip businesses, I have a very real interest in connecting businesses with their customers, increasing confidence, accessibility and profitability. The knowledge acquired will be useful both in and outside of the office, and is much more than a tick in a box.
There are many reasons to provide Disability Equality training within your business, least of all, compliance. With 18% of the UK population having a disability, of which only 8% will be a wheelchair user, it is very likely disability is already present in your employee groups (either visible or invisible), families and consequently your customers. This equates to 12 million people in the UK. The ageing population, which is living longer, will also increase these numbers, so being inclusive and prepared is a smart business move in all industries, on a social and also commercial level. There is £249 billion in annual spending power via the Purple Pound (which is what it’s called), and customer loyalty is high within the Purple Pound space.
I will cover areas including the social and medical models, the Equality Act 2010 (the legal jargon), what is meant by adjustments, the language of disability, communication, physical disabilities, Deaf awareness, visual impairments and neurodiverse disabilities. And we’ll have some fun along the way.
Also if you have work situations or concerns on how to approach any difficult discussions with a team member (disabled or non-disabled) please contact me to arrange a coaching session where we can explore how to manage the meeting.