The Research Institute for Consumer Affairs (RICA), the UK consumer champion for disabled and older people, is running a national survey about the future of rail ticketing. The UK-wide survey is looking into the needs of disabled and older people when buying and using train tickets. This confidential survey addresses travellers’ experiences and concerns about the various ways of buying tickets as well as using ticket barriers, finding their seat and getting on and off a train.

The research findings will be used to help improve the design of future ticketing systems. Everyone who completes the survey can enter a prize draw. There is one prize of £100 and two prizes of £50 in high-street shopping vouchers.

The survey is online at and is also available in print and in large print. People can provide answers over the phone if that’s easier. If you know anyone who’d like to take the survey in an alternative format or over the phone, or if there are any questions, please contact Catherine Cashman, RICA researcher: or phone 020 7427 2466.

And finally….

If you’re a disabled or older person living in the UK, and you’re interested in helping improve products and services, why not become a member of Rica’s consumer panel?

Sign up for RICA’s consumer panel