An integrated, NHS-commissioned service

The CCGs involved in the service re-design and re-procurement for these new wheelchair services are: NHS Central London, NHS West London, NHS Hammersmith and Fulham, NHS Hounslow and NHS Ealing (collectively known as CWHHE), NHS Barnet and NHS Brent.

The providers are: AJM Healthcare and Hounslow and Richmond Community Healthcare (HRCH) Trust. The services are designed to meet the needs of people of all ages who have a long-term need for mobility assistance in the catchment areas. They will provide an integrated care model for wheelchair users. The priority for this redesign is to ensure those with complex, long term conditions, are able to access the right wheelchair, quickly, and with appropriate information and support. Each full service will cover:

• Assessment, prescription and supply of powered and manual wheelchairs and associated postural seating accessories (WCS)

• Rehabilitation Engineering facilities (RE)

• Service and Maintenance Packages (AR)

Patients can access their local service in one of five locations. The venues are:

• Park Royal (Brent)

• St Charles Health and Wellbeing Centre (Kensington and Chelsea)

• Wembley Centre for Health and Care (Wembley)

• Vale Drive Medical Centre (Barnet)

• Heart of Hounslow (Hounslow)

Home visits and repairs

Not all wheelchair users will need to attend one of these venues to access the service, however. In some cases it will be more suitable to have an assessment at home. Not only that, but repairs and other maintenance work can be carried out in the wheelchair user’s own home – and there is a rapid response repair service, with out-of-hours support. This is in line with one of the service’s key principles: to promote independence.


NHS England has described the North West London service as “exemplary” and has invited us to be a case study site within a programme they are developing to improve services for wheelchair users.

You can find out more about this by contacting

Wheelchair Alliance and the Wheelchair Charter

The Wheelchair Leadership Alliance was formed in January 2015 under the leadership of Baroness Tanni Grey-Thompson. This Alliance is a commitment group campaigning for a better deal for wheelchair users.

The Charter consists of 10 principles and it is available in full online. Read it here.